Inactive Activations Messages

Inactive Activation Messages allow you to configure what participants see when they attempt to access an activation that has been set to inactive status. These messages can be customized at both the account level and for individual activations.

Configuration Options

You can configure inactive messages in two different places:

1. Account Settings (Default Messages)

Set your default inactive messages under Account Settings → Inactive Activations. These default settings will apply to all inactive activations unless overridden with activation-specific settings.

2. Individual Activation Settings

Each activation can have its own custom inactive message, which can be configured in the Participation Limit tab when setting up or editing an activation, or in Settings of your activation page.

Customizing Inactive Messages

Inactive Activation Screen for Single Widget

When configuring the inactive screen for a single widget, you can customize:

• Image: Choose from several options including:

  • Use default inactive icon

  • Use company logo

  • select from media library or Upload your own

• Title: The main message shown to participants (e.g., "This game is no longer available")

• Subtitle: Additional information or encouragement (e.g., "But don't worry! There are more games on the way.")

• Background Color: Customize the background color of the inactive message screen

Inactive Activation Messages for Conversation

For more complex scenarios, you can create a conversational flow for inactive activations:

1. Select "Customize your own inactive messages"

2. Click "Edit Conversation" to open the canvas flow builder

3. Design a custom conversation flow that will be triggered when participants attempt to access an inactive activation